Public Offer Agreement (Paid Services) for Individuals
Revision valid from 15.11.2025

This Agreement is a formal and public offer of PsyClass FZE, hereinafter referred to as the Contractor, to
any adult capable individual, hereinafter referred to as the Customer, and together referred to as the
Parties, to enter into an agreement on the terms set forth below.
A person who accepts this public offer acquires all rights and obligations of the Customer and agrees to all
provisions of this Agreement.
Acceptance of this public offer is the Customer’s payment for the Services. From the moment the
Contractor receives the monetary funds, this Agreement is deemed concluded between the Parties.

1. General Provisions

1.1. The following terms and definitions apply in this Agreement:

1.1.1. Website — the aggregate of information, texts, graphic elements, audiovisual materials (photos,
videos, video lessons), other intellectual property, and software belonging to the Contractor, made
available on the Internet at: https://psy-class.org/, https://psy-class.com/, and other addresses using the
domain psy-class.org, including all sections, files, structure and code.

1.1.2. Software — web browsers (Internet Explorer, Yandex Browser, Opera, Firefox, Google Chrome,
etc.) and other programs required for viewing the Information Materials. The Customer is responsible for
ensuring the availability and functionality of such Software on their device.

1.1.3. Customer (User) — an adult individual with full legal capacity.

1.1.4 (new). Participant — an individual who receives access to the Contractor’s training, informational
or consulting materials. The Services do not constitute regulated or formal education, licensed training
programs, or any form of academic qualification.

1.1.5. Information Material — informational, training or consulting audio, video, textual or digital
materials posted by the Contractor on the Website, an electronic platform (including the Contractor’s
GetCourse account), social networks, or on physical media. These materials include video lessons,
webinars, podcasts, guides, checklists, presentations, assignments, workshops, audio/video recordings and
other content intended solely for personal informational use by the Customer.

1.1.6 (new). Training Program — a set of informational and consulting materials designed to support
personal development and skill-building. The Program does not constitute formal education or
professional certification and does not require educational licensing.

1.1.7. Online Event — a remote online seminar, webinar, workshop, master class or training conducted
via electronic voice/video communication channels.

1.1.8. Course — a structured set of Information Materials and Online Events provided by the Contractor
as part of a Training Program.

1.1.9. Access Services — services providing the Customer with access to Information Materials, Online
Events or Courses by organizing online viewing or playback through the Customer’s browser, whether or
not downloading is permitted.

1.1.10. Information and Consulting Services — general informational or consulting services provided
as part of the Customer’s participation in the Course, including Online Events or access to Information
Materials.

1.1.11 (new). Additional Services — optional services provided by the Contractor depending on the
package selected by the Customer, such as assignment review, Consultant feedback, chat support, or
similar features.

1.1.12 (new). Online Events (additional) — master classes, workshops, conferences or other live or
recorded online sessions to which the Customer receives access.

1.1.13. Individual consultative support — personalized communication or feedback sessions (chat
support, private correspondence, additional tasks, video workshops, etc.), depending on the selected
package.

1.1.14. Other Services — any additional services published and available for separate purchase on the
Website.

1.1.15. Services — Access Services, Information and Consulting Services, Additional Services.

1.1.16. Package — a set of Information Materials and services combined into a single offer for
the Customer.

1.1.17. Consultant — a professional designated by the Contractor to conduct a Course or provide
other Services.

1.2. All other terms used in this Agreement shall be interpreted in accordance with internationally
accepted commercial practice and general contractual interpretation rules.

2. Subject of the Agreement

2.1. The subject of this Agreement is the provision of paid informational, training and consulting
services (“Services”) by the Contractor to the Customer. The Contractor undertakes to provide the
Customer with the Services included in the Service Package selected by the Customer, delivered online
through the Software, and the Customer undertakes to pay for such Services in accordance with the
terms of this public offer.

2.2. The description of Courses, list of Services, Service Packages, tariff options, their cost, content,
duration and the procedure for their provision are published on the relevant sections of the Contractor’s
Website at:
https://psy-class.org/, https://psy-class.com/, https://psy-class.net/,
as well as other addresses using the domain name psy-class.org.

2.3. For the proper performance of its obligations under this Agreement, the Contractor may involve
third parties, including consultants, experts, curators, or speakers, without obtaining prior consent from
the Customer. The Contractor remains fully responsible for the proper provision of the Services.

3. Terms of Rendering the Services

3.1. The Services under this Agreement are provided within the timeframes specified on the relevant
pages of the Website indicated in clause 2.2.
Access to Information Materials may remain available to the Customer after completion of the Services
for the period defined by the selected Tariff. Extended access (after the Course or Online Event has
ended) is not considered part of the paid Services unless explicitly stated otherwise in the Tariff
description.

3.2. The Contractor may unilaterally reschedule a Course or Online Event by notifying the Customer at
least three (3) days in advance.

3.3. Information Services and Additional Services for which no specific delivery period is established
are considered rendered at the moment when the Contractor opens access to the relevant Information
Materials or conducts the Online Event.

3.4. The Customer may not request changes to the time, format or schedule of the Course or Online
Event, nor demand the Services in terms other than those published on the Website.

4. Procedure for Rendering the Services

4.1. Before the start of the Services, the Customer shall provide the Contractor with the personal data
necessary to deliver the Services, in accordance with the form available on the Website.

4.2. Upon full payment for the Services in accordance with the invoice issued to the Customer, the
Contractor sends, via electronic communication (e-mail, messenger, etc.), authentication data and/or an
access link to a restricted section of the Website, Platform or private online community. The moment the
access credentials are sent is considered the beginning of the Service provision.

4.3. If the Customer accesses any portion of the Service, uses the provided materials, participates in an
Online Event, or otherwise confirms acceptance of the Service, the Customer may not claim that the
Agreement is not concluded or that the Service has not been provided.

4.4. The Contractor is deemed to have fulfilled its obligation to provide Access Services once the
Information Materials are placed on the Website, Platform, or closed community and access is opened to
the Customer, or once the Online Event is held.
The Services are considered fully rendered from the moment access is provided, regardless of whether
the Customer actually used such access, viewed the materials, or participated in the Online Event.

4.5. Information Services and Additional Services are considered rendered upon expiration of the period
specified on the Website or at the moment when access is provided.
If no written claims are submitted by the Customer within three (3) calendar days from the end of an
Online Event or completion of the Service period, the Services are considered accepted in full and of
proper quality.
The Parties agree that no acceptance certificate is required.

4.6. The Contractor may provide the Services personally or with the involvement of third parties an
independently determines the necessity of such involvement.

4.7. If the Customer has purchased a Tariff that includes feedback, assignment review or Consultant
responses, such interactions are provided depending on the Tariff — via the personal account, Platform,
group chat, or private correspondence.
Feedback may include approval to proceed to the next lesson or assignment.

4.8. The Services are limited to informational and consulting activities intended to support personal
development and do not constitute medical, psychological, therapeutic, or regulated professional
services. These activities do not require licensing.

4.9. After payment, the Customer may upgrade the Tariff to a more expensive one within the same
Course by paying the price difference. Downgrading to a cheaper Tariff is not permitted.

5. Rights and Obligations of the Parties

5.1. The Customer is entitled to:

5.1.1. Receive the Services paid for individually or as part of the selected Service Package.

5.1.2. Decide independently whether to follow any recommendations provided by the Contractor within
the scope of the Services.

5.1.3. Receive information related to the organisation and delivery of the Services.

5.2. The Customer is not entitled to:

5.2.1. Use the Information Materials or any other content of the Website or Platform in any way other
than within the functional purpose of the corresponding section.
The Customer receives only a non-exclusive, personal, non-transferable right to access and view the
materials.
Any other use — including reproduction, copying, modification, distribution, public display or creation
of derivative works — is prohibited without the Contractor’s prior written consent.

5.2.2. Modify, interfere with, or attempt to alter the software, code, technical architecture or
functionality of the Website or Platform.
The Customer must not bypass, disable, or modify any technical protection measures.

5.2.3. Decompile, disassemble, reverse engineer or otherwise attempt to study the software, code or
technological processes of the Website, Platform or materials.

5.2.4. Create copies of the Website or any intellectual property of the Contractor, or replicate the design,
structure, layout, text, audiovisual content or other elements.

5.2.5. Provide third parties with access to the Information Materials, Courses, personal account, or
authentication data.
Sharing access credentials constitutes a violation of the Contractor’s intellectual property rights and may
result in immediate blocking of access without refund.

5.2.6. Create derivative or similar products (including courses) based on the Contractor’s materials, or
use the Information Materials for training, consulting, commercial or competitive activities.

5.2.7. Sell, transfer or assign any rights or claims arising from this Agreement.

5.2.8. Post or upload personal data of third parties to the Website or Platform without their consent.

5.2.9. Demand a refund in cases directly prohibited under this Agreement (including clauses related to
misuse or access sharing).

5.3. The Customer shall:

5.3.1. Maintain confidentiality of access credentials to the personal account, Website, Platform, or any
Software used to receive the Services.

5.3.2. Not disclose access data or links to Information Materials to third parties.
If sharing of access is detected, the Contractor may, at its discretion, block the Customer’s access to the
Course, Online Events and Information Materials without any refund, and take legal measures to
protect its intellectual property rights.

5.3.3. Follow the schedule, deadlines and structure of the Course, complete tasks on time (if applicable),
and participate in activities in accordance with the purchased Tariff.

5.3.4. Communicate respectfully with the Contractor and other participants.
If the Tariff includes access to group chats or communities, the Customer must comply with the rules of
conduct established for such groups.

5.3.5. Familiarise themselves with the description and terms of the Services published on the Website
before making a purchase.
Lack of requests for clarification is deemed confirmation that the Customer understands the terms fully
and sufficiently.

5.3.6. Ensure that their device, Software and Internet connection meet the technical requirements
necessary to receive the Services.

5.3.7. Comply with international intellectual property regulations and not infringe upon the Contractor’s
rights.
The Customer agrees to use Information Materials solely for personal, non-commercial purposes.

5.3.8. Provide accurate and truthful information when registering and interacting with the Contractor.
If incorrect data is provided, the Contractor is not responsible for the consequences of such inaccuracies.

5.4. The Contractor is entitled to:

5.4.1. Involve third parties in the provision of the Services.

5.4.2. Replace consultants, experts, curators or speakers without obtaining prior consent from the
Customer.

5.4.3. Change the dates or schedule of Courses or Online Events by posting updates on the Website or
notifying the Customer.

5.4.4. Refuse to provide the Services if payment is not received within the established timeframe.

5.4.5. Suspend or terminate access to the Services and the Customer’s personal account if:
– the Customer provides false or incomplete information;
– the Customer violates payment terms;
– the Customer violates clauses 5.2 or 5.3 of this Agreement.

5.4.6. Use third-party platforms, services and tools when delivering the Course, without responsibility
for interruptions or failures caused by such third-party resources.

5.4.7. Modify the Course program due to objective necessity (e.g., illness of a speaker, updates in
methodologies, force majeure conditions).

5.4.8. Unilaterally modify the terms of this Agreement by publishing the updated version on the
Website.
The updated version becomes effective from the moment of publication unless another date is indicated.

5.5. The Contractor shall:

5.5.1. Provide the Services paid for by the Customer in accordance with the description, volume and
timeframes published on the Website.

5.5.2. Ensure the confidentiality and proper processing of the Customer’s personal data in accordance
with the Contractor’s Privacy Policy.

6. Cost of the Services and Payment Procedure (Updated International Version)

6.1. The cost of the Services is determined unilaterally by the Contractor in the currency specified on
the Website. The Contractor may change the prices at any time by publishing updated pricing on the
Website. New prices take effect upon publication.

6.2. The cost of the Services depends on the selected Tariff or Service Package. Current pricing is
published on the Website.

6.3. Payment for the Services must be made in full (100%) upfront, unless otherwise specified. Payment
is processed through the payment methods available on the Website, including online payment
providers, bank cards or bank transfer where applicable.

6.4. The date of payment is the moment when the funds are credited to the Contractor’s payment
provider or bank account. If the payment is not received within the required timeframe or in the required
amount, the Contractor may refuse to commence or continue delivery of the Services.

6.5. The Contractor may offer discounts, promotions or limited-time offers. By paying the discounted
price, the Customer confirms agreement to the applicable terms. After a discount or promotion expires,
the Customer cannot demand Services under earlier pricing.

6.6. The Customer may reserve a discounted or promotional price by making a prepayment. Such
prepayment constitutes a non-refundable deposit unless otherwise explicitly stated on the Website.

6.7. If the Customer chooses to pay in installments through a financing institution or partner service,
such financing arrangement is solely between the Customer and the financing institution. The
Contractor is not responsible for any obligations, terms, approvals or denials related to financing.

7. Refund Procedure

7.1.All refund requests must be submitted by the Customer in writing to the Contractor at:
info@psyclassexperts.net. The Customer shall complete a written refund request, sign it, scan it, and
send the scanned copy by e-mail with the subject line: “Refund Application”.
The refund request must include the following mandatory information:

7.1.1. Full name, contact details (residential address, phone number, e-mail), and identification details
sufficient to verify the Customer’s identity.

7.1.2. Purchase details: date of purchase, order number (if any), course or service purchased, amount paid,
payment method, and the e-mail used for the order.

7.1.3. Reason for requesting a refund and a clear justification of the claim.

7.1.4. Payment details for the refund transfer (bank account or payment method originally used for the
purchase).
Refunds are made only to the same payment source used for the original transaction.

7.1.5. Attachments:
– proof of payment (receipt / bank confirmation),
– identification document scan sufficient for verification,
– date, signature, and typed name.

7.1.6. Confirmation of consent to the processing of personal data provided in the application.

7.1.7. Date of sending the refund request.

7.2. The refund application must include a copy of the Customer’s identification document (only for
verification purposes) and proof of payment.

7.3. The Contractor reviews the refund request and makes a decision—approval or refusal—within ten
(10) days from the date of receipt of the Customer's complete application.

7.4. Refunds are made within ten (10) days after the Contractor’s decision on the refund.
Funds shall be returned exclusively to the same account or payment method from which the
Customer originally made the payment.
In all cases, the refund amount is calculated minus:
● the cost of Services already rendered (including access to lessons or materials);
● actual expenses incurred by the Contractor in connection with payment processing (including
payment provider fees, commissions, currency conversion costs, and similar charges).

7.5. If the Customer purchased a discounted or promotional Service or Service Package, the recalculation
of the cost of rendered Services is made based on the discounted (promotional) price actually paid by the
Customer.

7.6. If the refund request is approved:

● all access to the Services and Information Materials is terminated within one (1) day from the
date the Contractor sends the refund decision;
● the Customer’s refund request is considered a withdrawal of acceptance of this public offer
(Clause 1.2), and the Agreement is terminated in the relevant part.

8. Responsibility

8.1. All decisions made by the Customer on the basis of information provided by the Contractor are the
sole responsibility of the Customer.
The Customer assumes all risks associated with the use, interpretation or implementation of the
Information Materials or recommendations provided under this Agreement.
The Contractor does not guarantee that the Services will meet the Customer’s expectations or that the
Customer will achieve any particular result, as outcomes depend on the Customer’s individual
characteristics, participation, effort, and ability to apply the information.

8.2. The Contractor is not responsible for the Customer’s life, health, psychological or emotional
well-being, financial situation, or consequences of the Customer’s actions or inactions.
The Customer independently determines whether the methods, tools or recommendations provided in
the Course are suitable for them and takes full responsibility for their application.
Whether to follow or implement the Consultant’s recommendations is exclusively the Customer’s
decision.

8.3. The Contractor is not liable for inability to provide the Services due to issues on the Customer’s
side, including internet connection problems, device malfunctions, software incompatibility, or other
technical limitations not attributable to the Contractor.

8.4. The Customer bears full responsibility for any unlawful use of the Information Materials.
The Customer agrees not to create derivative or similar products, not to distribute, transfer or otherwise
use the Information Materials for commercial or training purposes.
If third parties gain access to the Customer’s personal account or materials due to the Customer's actions
or negligence, the Contractor may block the Customer’s access without a refund and claim damages.
In cases of violation of clauses 5.2 or 5.3 (including sharing access, copying materials, or creating
derivative content), the Contractor may demand compensation for all losses and damages, including loss
of revenue, legal expenses, and costs associated with enforcing and protecting intellectual property
rights. The Contractor may pursue such claims in any competent jurisdiction.

8.5. The Contractor is not responsible for actions or failures of banks, payment systems or financial
intermediaries, including delays, errors or issues related to payment processing or refunds.
The Contractor is also not responsible for email delivery issues, including cases when emails are filtered
into the Customer’s spam folder.
In such cases, the Services shall be considered properly rendered.

8.6. The Customer’s disagreement with the Consultant’s opinion, methodology, content of the Course,
or educational approach is not grounds for a refund.
The Customer’s lack of time, motivation, change of personal circumstances or unwillingness to continue
training also does not constitute grounds for a refund.

8.7. In the event of breach of this Agreement, each Party shall be liable in accordance with the
applicable law governing this Agreement and general principles of international commercial practice.

9. Dispute Resolution Procedure

9.1. All disputes, claims or disagreements arising out of or in connection with this Agreement shall first
be resolved through negotiations between the Parties. The Customer shall be required to submit a
written claim to the Contractor before initiating any formal dispute procedures.

9.2. Claims from the Customer regarding the Services shall be accepted in writing and sent to the
Contractor’s e-mail address specified in Section 10 of this Agreement.

9.3. The Party receiving the claim shall review it and respond within ten (10) business days from the
date of receipt.

9.4. If the Parties are unable to resolve the dispute through negotiations within thirty (30) days, the
dispute shall be finally resolved by arbitration.

The Parties agree that:

● The applicable law governing this Agreement shall be the laws of the United Arab Emirates,
specifically the laws of the Emirate of Dubai.
● All disputes shall be referred to the Dubai International Arbitration Centre (DIAC).
● The arbitration shall be conducted in English.
● The arbitral tribunal shall consist of one arbitrator appointed in accordance with DIAC Rules.
● The seat (legal place) of arbitration shall be Dubai, UAE.

The arbitral award shall be final and binding upon both Parties.

10. Final Provisions

10.1. Electronic communication using the e-mail addresses specified by the Contractor in this
Agreement and the e-mail address provided by the Customer during registration shall be deemed
equivalent to paper-based correspondence, including for sending notices, claims or responses.

10.2. The Contractor may withdraw this public offer at any time. In such a case, the Agreement shall be
considered terminated from the date of publication of the withdrawal notice on the Website or from the
date the Customer receives a personal notice by e-mail.

10.3. The Contractor may amend the terms of this Agreement at any time by publishing an updated
version on the Website.
If the Customer does not agree with the updated terms, they must notify the Contractor in writing within
seven (7) days.
If no notice is received, the Customer shall be deemed to have accepted the updated terms and continues
to use the Services under the new conditions.

10.4. By accepting this Agreement, the Customer gives consent to the processing of their personal data
by the Contractor for the purpose of fulfilling this Agreement and for compliance with applicable legal
requirements. Personal data may be processed manually or automatically, including collection, storage,
transfer and deletion, for the duration necessary for contractual purposes.

10.5. The Customer also consents to receiving informational and marketing communications from the
Contractor via e-mail or telephone until such consent is withdrawn by written notice.
The Customer also consents to the transfer of their personal data to the Contractor’s partners when
necessary for service delivery and communication, subject to proper contractual safeguards.

10.6. The Parties undertake not to disclose any confidential information obtained during the
performance of this Agreement. Confidential information includes any commercial, technical,
organizational or other non-public information with actual or potential commercial value.
Confidentiality obligations apply indefinitely.

10.7. The Customer may terminate this Agreement at any time.
Given the nature of online access to digital content, the Contractor’s actual expenses shall be deemed
equal to the cost of the Services already provided (including access granted to the Course or any part
thereof). Refunds shall be made strictly in accordance with Section 7 of this Agreement.

10.8. The Contractor may terminate the Agreement unilaterally if the Customer violates Sections 5.2 or
5.3. In this case, the Contractor shall notify the Customer via e-mail. Payments made by the Customer
shall not be refunded.

10.9. For all matters not governed by this Agreement, the Parties shall be governed by the applicable
laws of the United Arab Emirates.

10.10. If any provision of this Agreement is found invalid or unenforceable, such provision shall not
affect the validity of the remaining provisions.

10.11. This Agreement is valid worldwide and applies to all jurisdictions where the Contractor provides
access to its Services.

10.12. All materials made available to the Customer in connection with the Services are the Contractor’s
intellectual property.
They are intended solely for personal use by the Customer and may not be copied, transmitted,
distributed, made public, or used in any other manner without prior written permission of the Contractor.

PsyClass FZE
IBAN : AE090860000009550746105
BIC/SWIFT : WIOBAEADXXX
Business address : Co-Working SmartDesk/408-26, Dubai, United Arab Emirates
E-mail: info@psyclassexperts.net